Customer satisfaction is important to us, so please take the time to familiarise yourself with our returns and exchange policy.
All orders are professionally handled and packed to avoid any damage during delivery.
- Has a problem that would have stopped someone from buying the item if they had known about it
- Is unsafe
- Is significantly different from the sample or description
- Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
If the problem with the item is not of a major nature as detailed above any refund or replacement will be at our discretion.
All returns are subject to the following conditions being met:
- In all circumstances, proof of purchase must be retained and provided when requested for us to consider refunds or replacements.
- We ask that you notify us by emailing firstname.lastname@example.org or our contact form within 24 hours of delivery time if the item has been damaged or there is a problem with the item. Please include all details about the item, proof of purchase, and full details of the problem. We may request a photo of the item and its original packaging.
- Where we deem it possible that a refund or replacement may be necessary, we may ask for the item to be returned for our inspection. We will then issue you with a return authority. No item can be returned without an authority being issued. All shipping costs to return the item is to be paid by you and if your claim is successful we will reimburse capped shipping costs at standard Poland Post rates.
- It is up to the customer to provide a valid and correct shipping address. If godterihus.no get back a package sent to the wrong address or not picked up, the customer is responsible to pay the extra freight of 145 NOK (not subsidized) for the return of the package. Post's retention period is 14 days from when the package arrives at your delivery.
- Goods must be returned in original packaging, unless we advise otherwise, securely wrapped and with the return authority attached.
- If upon inspection of the returned item we deem the cause of the problem to be due to fair wear and tear, misuse, failure to use the item as per manufacturer’s instructions, using the item in a way that it was never intended to be used for or you have failed to take reasonable we may reject any claim for item refund, item replacement or refund of shipping costs.
- Refunds, replacement or shipping refunds will not be considered until we receive the item when a return authority has been issued.